For Pay Monthly customers who joined or upgraded on or after 8th September 2024.
If you’d like a copy of these Terms or other communications (other than marketing communications) in an alternative format (e.g., Braille or large print), please contact Three Customer Services on 333 from your Three Phone or 0333 338 1001 from a non-Three phone.
For more information on Three’s accessibility services, please see Three.co.uk/accessibility
Quick Summary
Here’s a quick summary of some of the key points. The full terms of your agreement with Three are below – it’s important you read and understand them before you sign up and start using Three Services.
Your Minimum Commitment: You agree to stay with us for the Minimum Term. The minimum price for Three Services under this agreement is the Monthly Charge for the Minimum Term.
Annual Price Increase: Each April, your Monthly Charge increases based on your plan’s data allowance:
- Plans 4GB or less & Smartwatch Pairing Plans: +£1.00/month
- Plans 5GB to 99GB: +£1.25/month
- Plans 100GB or more: +£1.50/month
- All Home Broadband plans: +£2.00/month
| Monthly Price until March 2025 | Monthly Price from April 2025 to March 2026 | Monthly Price from April 2026 to March 2027 |
|---|---|---|
| Price A | Price A + price increase (= Price B) | Price B + price increase (= Price C) |
| Example: If your Monthly Charge is £30 and your data allowance is 4GB on a Pay Monthly SIMO plan, your Monthly Charge will increase each April by £1. | ||
| £30.00 | £30 + £1 = £31 | £31 + £1 = £32 |
To find out more about Price Increases, please visit our dedicated page.
Other Changes: If we make any changes to Charges, Services, or Additional Services that give you a right to terminate, we will notify you at least 30 days in advance. See Section 4 and 10.
Our Network: We’ll try to provide high-quality Three Network at all times. From 2025, 3G services will no longer be available; 4G or 5G devices are required. See Three.co.uk/coverage.
Breaking this Agreement: If you don’t pay your account on time or we reasonably believe that you haven’t complied with certain terms of your agreement, we may suspend or disconnect Three Services, but you still must pay all outstanding Charges (including a Cancellation Fee for disconnection). See Sections 9 and 10.3 below.
Ending this Agreement: How you can end your agreement depends on whether you’re in your Minimum Term or not, and whether we’ve made any changes to your agreement that are likely to impact the Three Services you receive. Please see the below Table 1 for a summary of how and when you can end your agreement. The Cancellation Fee will be the total of the Monthly Charges remaining during the Minimum Term of your agreement less a variable discount, currently 3%. We reserve the right to vary the amount of the percentage discount from time to time.Your Information: You agree that we can process your information which we collect and / or which you give to us during any sales or registration process, for a number of purposes, including, but not limited to, opening and managing an account for Three Services, to deliver products and services ordered by you, for credit checking and fraud prevention, and for product analysis and direct marketing (subject to your preferences). See Section 13 below.
| When you wish to end your agreement | Notice Period | What to Do? | Charges Payable |
|---|---|---|---|
| During the Returns Period (please note, if you buy from a Three Retail store, unless you have purchased Home Broadband, you cannot return your device if you change your mind) | Your agreement will end when you notify us, or if you have a Device to return to us, when we receive that Device in in accordance with the Returns Policy (whichever is later) | Contact Three Customer Services or choose to switchLeave Three | Charges for Three Services used. Charges for damage or for any loss of value to the goods, as a result of nonessential use, in accordance with the Returns Policy. |
| During your Minimum Term (but outside of any Returns Period) | You can end your agreement at any time, on 30 days’ notice. | Contact Three Customer Services or choose to switchLeave Three | All outstanding Charges payable plus your Cancellation Fee. |
| Outside of your Minimum Term/if you have no Minimum Term | You can end your agreement at any time, on 30 days’ notice. | Contact Three Customer Services or choose to switchLeave Three | All outstanding Charges payable |
| We notify you that we are making a change to the Three Services you receive, and that if such changes are not acceptable to you, you may terminate your Agreement. | You can end your agreement in accordance with the terms of the notice we send you. | Contact Three Customer Services or choose to switchLeave Three | All outstanding Charges payable |
Your Pay Monthly Terms
1 Who’s who and what’s what
1.1 When we say:
- ‘we', ‘us' or ‘our': Hutchison 3G UK Limited, trading as ‘Three' (company number 03885486), registered at 450 Longwater Avenue, Green Park, Reading, Berkshire, RG2 6GF;
- ‘you' or ‘your': our customer named on the Welcome Letter;
- ‘agreement': your agreement with us for the supply of Three Services. Section 2.1 explains what terms make up your agreement.
1.2 Definitions of capitalised words used in these Terms are set out at the end of this document.
2 About your agreement
2.1 Your agreement is made up of these Terms, your Package (see our Price Guide), and any additional terms applying to promotional or special offers.
2.2 Your agreement is personal to you. You can’t pass your rights or responsibilities to anyone else without our permission.
2.3 This agreement doesn’t cover:
- (a) any products or services you buy while using Three Services;
- (b) the supply of your Device.
3 When your agreement starts
3.1 Your agreement starts when we Connect you to Three. By inserting your SIM or activating your eSIM, you expressly request that we provide you with Three Services.
3.2 Existing customers who upgrade by signing a new Minimum Term agreement start their new agreement when we accept the request, unless agreed otherwise.
3.3 If you signed up online, by phone, or via Customer Services (or purchased Home Broadband in-store), you may cancel within the Returns Period. If you use Three Services before cancelling, you’ll be charged for them. See our Returns Policy.
3.4 If your Package has a Minimum Term, you agree to remain Connected for that time. Limited early termination rights are set out in Section 10. If no Minimum Term applies, we’ll continue services until either of us ends the agreement.
4 Changes to your agreement or prices
4.1 Annual increase: Each April, your Monthly Charge increases by a fixed amount depending on your data allowance:
- Plans 4GB or less & Smartwatch Pairing: +£1.00
- Plans 5GB–99GB: +£1.25
- Plans 100GB+: +£1.50
- Home Broadband: +£2.00
4.2 Other changes: We may change or withdraw services, amend Packages, or adjust charges (e.g. roaming, add-ons, compliance with law, third-party costs, or to maintain/improve service quality).
4.3–4.6 We’ll notify you at least 30 days in advance if changes materially disadvantage you. You may terminate within that period without a Cancellation Fee (see Section 11). Continued use after 30 days means you accept the changes.
5 What we’ll provide to you
5.1–5.5 We’ll open an account, provide you with a SIM/eSIM and a phone number. You can port your number to or from Three using PACs. If delays are our fault, compensation applies. If you leave within a Minimum Term, all charges plus Cancellation Fees apply.
5.6–5.9 Once connected, we’ll provide access to Three Services, subject to network management (TrafficSense™) and availability. Smartwatch Pairing terms apply as set out in your Package.
5.10 Emergency Services: Free calls to 999/112 are supported in the UK. Outside coverage areas, your phone may roam to another network but location/number data may not transmit. WiFi and Calling may be affected by power/internet failures.
5.11–5.13 Coverage and broadband speeds: Service availability depends on geography, congestion, equipment, etc. From 2025, 3G service ends. 4G/5G-capable devices are required. Broadband speeds vary and may be managed under traffic management policies.
5.14 Goodwill gestures or credits are non-cash and may only offset future charges.
6 What you’ll do in return
6.1–6.3 You must keep SIMs secure, PINs/passwords confidential, and devices protected. Inform us immediately if compromised.
6.4–6.16 Responsible use: You must not use Three Services for illegal, fraudulent, abusive, or excessive use. Acceptable Use Policy applies, including fair use for roaming (Go Roam Europe £2/day, Around the World £5/day, with fair use caps).
6.17–6.24 Paying bills: You must pay all charges. Bills are usually monthly and inclusive of VAT. Recurring Payment Methods (e.g. direct debit) may entitle you to discounts. Non-payment may lead to suspension, debt collection, and interest charges.
7 Your Rights – Complaints
Complaints can be raised via Customer Services. If unresolved, you may contact the Communications Ombudsman (commsombudsman.org).
8 Our Rights – Intellectual Property
All rights in Three Services and content belong to us or licensed sources. The ‘Three’ trademark and logos are proprietary.
9 Suspension of Services
We may suspend services if you breach terms, use services improperly, don’t pay bills, exceed credit limits, or as required by authorities. Emergency calls remain available unless otherwise mandated.
10 Ending this agreement
You may end this agreement under the Returns Policy, during or after the Minimum Term (with or without Cancellation Fees), or if changes under Section 4.4 apply. We may also terminate for non-payment, improper use, or inability to provide services.
11 Effect of this agreement ending
On termination, we’ll close your account, disconnect services, and require payment of outstanding charges. Any applicable Cancellation Fee may apply. Credits under 50p unclaimed after 3 months may be donated to charity.
12 Liability
Our liability is limited to £3,000 per claim (except for fraud, death/personal injury, or where law prevents limitation). We are not liable for unforeseeable losses, third-party services, or content.
13 Privacy Notice and Your Information
We are the data controller of your personal data. We process your information for service provision, billing, fraud prevention, marketing (subject to preferences), compliance with law, and legitimate business interests. See Three’s privacy policy for full details.
14 Notices
We’ll notify you of changes or official communications by phone, text, email, or post using your latest contact details. The Three website is the most up-to-date source of information.
15 Other terms
This agreement is governed by English Law (Scots Law if resident in Scotland). Legal actions must be brought in UK courts. Terms may be assigned, but your rights remain unaffected. Our company number is 03885486, registered at 450 Longwater Avenue, Green Park, Reading, Berkshire, RG2 6GF.
| Summary of your Rights | Details |
|---|---|
| Right of access to your personal information | You have the right to receive a copy of your personal information that we hold about you, subject to certain exemptions. |
| Right to rectify your personal information | You have the right to ask us to correct your personal information that we hold where it is incorrect or incomplete. |
| Right to erasure of your personal information | You have the right to ask that your personal information be deleted in certain circumstances. For example:
|
| Right to restrict the use of your personal information | You have the right to suspend our use of your personal information in certain circumstances. For example:
|
| Right to data portability | You have the right to obtain your personal information in a structured, commonly used, and machine-readable format and transfer it to another organisation, where technically feasible. This applies where processing is based on consent or a contract and done electronically. |
| Right to object to the use of your personal information | You have the right to object to the use of your personal information in certain circumstances. For example:
|
| Right to object to decision which is based solely on automated processing | You have the right in certain circumstances not to be subject to a decision which is based solely on automated processing without human intervention. |
| Right to withdraw consent | You have the right to withdraw your consent at any time where we rely on consent to use your personal information. |
| Right to complain to the relevant data protection authority | You have the right to complain to the relevant data protection authority, which in the case of Three, is the Information Commissioner’s Office, if you think we have not used your personal information in accordance with data protection law. |
Definitions
Where we use these words, they have the following meanings:
- Additional Services
- Additional, optional or extra services which you choose to use which are not services that are part of your Package or Outside of Allowance Services. For example, they may include (but they're not limited to) Add-Ons, Premium Services, Ancillary Services, international services, services you use whilst roaming abroad, directory enquiry services, any other services listed in our Price Guide, calls to non-geographic numbers (such as calls to 084, 087), content or applications you may buy and/or any third-party services.
- Add-on
- Additional allowances which you can add to your Package when you need them (as detailed in the Price Guide).
- Age Restricted Services
- Any Three Services which are for use only by customers 18 or over.
- Ancillary Services
- Optional services which we may charge you relating to your use of the Three Services as listed in the Price Guide.
- Annual Price Change
- An increase to the Monthly Charge as described in Section 4.1.
- Cancellation Fee
- A fee charged if we end the agreement due to your conduct or if you end your agreement within the Minimum Term. The fee is set out in the Price Guide and is calculated as a lump sum equivalent to the total of the Monthly Charges remaining during the Minimum Term of your agreement less a variable discount, currently 3%. We reserve the right to vary the amount of the percentage discount from time to time.
- Charges
- Charges for access to, and use of, Three Services as set out in the Price Guide. These charges may cover (but are not limited to) fixed periodic charges, including your Monthly Charge, usage charges (for example, charges for Outside of Allowance Services or Additional Services), account administration fees, fees for Connection and re-Connection and any costs incurred in collecting outstanding payments from you.
- Communications Data
- Information about the routing of services, calls and messages you make and receive, the date, time, duration and cost of these, and information about the identity of your Device and SIM or eSIM Profile.
- Connection
- The procedure by which we give you access to Three Services. ‘Connect’, ‘Connecting’, and ‘re-Connection’ have corresponding meanings.
- Device
- Any device you use to connect to Three Services, including a Phone, Dongle, Mobile Wi-Fi, smartwatch, Tablet or Laptop that is authorised by us for Connection to the Three Network.
- Disconnection
- The procedure by which we stop your access to Three Services. ‘Disconnect’, ‘Disconnected’ and ‘Disconnecting’ have corresponding meanings.
- Dongle
- The USB modem that's authorised by us for Connection to the Three Network which is used to access Three Services.
- eSIM
- A chip embedded in your Device to which an eSIM Profile can be downloaded.
- eSIM Profile
- Contains your Three phone number and enables you to access Three Services.
- eSIM QR Code
- A QR or activation code which allows us to install and activate an eSIM Profile on the eSIM in your Device.
- Group
- Any entity which directly or indirectly controls Three (a “Three Holding Company”), and any entity which is directly or indirectly controlled by a Three Holding Company. Here “control” means: (i) the ownership of not less than 25% of the voting rights, or (ii) the ability to influence or direct the affairs of an entity through an agreement or constitutional document).
- Laptop
- A laptop which is used in conjunction with a Dongle and/or Mobile Wi-Fi and/or SIM to access Three Services.
- Location Data
- Data indicating the geographical location of your Device when using Three Services or when your Device is switched on.
- Messaging Services
- Any email, voicemail, text (SMS) and multimedia messaging services (MMS), personal information management and other message or communication facilities which let you communicate with others.
- Minimum Term
- The minimum fixed term for the supply of Three Services as laid out in your Package.
- Mobile Wi-Fi
- The wireless mobile device which is authorised by us for connection to the Three Network and is used to access Three Services.
- Monthly Charge
- The monthly fixed charge payable by you for your Package (as set out in the Price Guide), including any Annual Price Change.
- Outside of Allowance Services
- Any standard Three Services (i.e. calls and texts to standard UK mobiles and UK landlines) you use when you have used up your monthly allowance (whether voice minutes or text messages or data, as applicable) which may be included in your Package; or, if you don't have any inclusive allowances with your Package, any standard Services you may use.
- PAC
- A Porting Authorisation Code.
- Packages / Your Package
- Our current Packages available for you to select that are set out in the Price Guide as well as any other Packages we may introduce in the future. “Your Package” means the Package you have chosen, details of which are set out in the Welcome Letter, including your Minimum Term. Depending on the Package you choose, you may receive an allowance made up of a specified number of voice minutes, text messages and/or data—details are set out in the Price Guide. The Packages we offer may be changed or withdrawn from time to time and can be viewed at Three.co.uk or requested from Three Customer Services.
- Phone
- A mobile phone that you use to access Three Services using your SIM or eSIM Profile.
- Premium Services
- Any Three Services which are charged at premium rates. You can only access these Three Services, such as international calling and international roaming, with our approval.
- Price Guide
- The document that sets out the Packages available to you, our current Charges and relevant terms (including any Minimum Term and payment commitments). It can be viewed at Three.co.uk/priceguide.
- Primary Service
- The eligible Pay Monthly Phone or SIM-Only plan to which the voice, text and data allowances included in your Package have been allocated.
- Recurring Payment Method
- A means of automated payment, pre-authorised by you, such as by Direct Debit or a recurring credit or debit card payment, details of which are available in our Price Guide.
- Returns Period
- The number of days you have to cancel your agreement and/or return your Device, as detailed in the Returns Policy, or as stated in your Welcome Letter.
- Returns Policy
- Our returns policy applicable at the time your agreement begins, the current version of which is available at Three.co.uk/returns.
- Secondary Device
- A compatible Smartwatch.
- SIM
- A card which contains your Three phone number and enables you to access Three Services.
- Smartwatch Pairing Plan
- The service which enables you to share the monthly allowances included in your Primary Service with a Secondary Device.
- Storage Services
- Any Three Services which offer you storage capacity on the Three Network for storage of content which you access from Three Services.
- Suspension
- The procedure by which we temporarily Disconnect your access to the Three Services. ‘Suspend’ and ‘Suspended’ have a corresponding meaning.
- Tablet
- A tablet personal computer which is authorised for connection to the Three Network and is used to access Three Services.
- Terms
- These Terms and Conditions for using the Three Network and Three Services.
- Three Customer Services
- Our service team who are available to help you with your queries. Device customers can call 333 (free) from a Three Phone or 0333 338 1001 from any other line (standard call charges apply). Mobile Broadband customers can call 500 (free) from a Three Phone or 0333 338 1003 from a landline (standard call charges apply).
- Three Network
- The public telecommunications network owned, operated or used by Three.
- Three Services
- The services offered by Three, including, but not limited to, call services, internet access, Messaging Services, Storage Services, Age Restricted Services, Premium Services, and the Smartwatch Pairing Plan (where included in your Package or added by you as an Additional Service) which we have agreed to provide to you.
- TrafficSense™
- Tools and insight we use across the Three Network for the intelligent management of data traffic. See Three.co.uk/trafficsense for more information.
- Welcome Letter
- The letter or email we send to you when you take out a new agreement with us – either as a new customer or as an existing, upgrading customer.
- Wi-Fi Calling
- Wi-Fi Calling is a service supported by some devices that allows you to call and text whenever you're on Wi-Fi in the UK, even if there’s no mobile signal.